Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 Your order will be processed and delivered without undue delay. If a pre order, your order will be fulfilled upon release of the product.
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 Opened item(s) are not eligible for returns - this includes:
(a) Item(s) that have been opened or removed from the packaging
(b) Item(s) that have visible indications that the packaged has been opened
(c) Opened cases that are no longer factory sealed
1.25 Any defective item(s) or item(s) damaged in transit can be returned for replacement(s) of the same item(s) (or replacement part(s) depending on the issue), providing you notify Tin Soldier Action Figures within 14 days of receiving your order. If the item is no longer available you will be issued with a refund.
We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.
The following issues do not qualify as a defective product:
(a) Minor cosmetic paint issues
(b) Package condition - unless you contacted Tin Soldier Action Figures prior to purchase to request a mint box
1.26 Restocking fees may apply in the following cases
(a) Return was not authorised by Tin Soldier Action Figures
(b) Returned items have missing or damaged parts
(c) Returned items have been opened
(d) Items returned after the 14 day return window
1.27 Items should be returned in mint resalable condition to our business address:
Tin Soldier Action Figures
263 Woodhouse Lane
(a) All release dates are subject to changes and delays beyond the control of Tin Soldier Action Figures
(b) Multiple pre-orders contained on the one order could result in the order being split and shipped when each item comes into stock, extra postage cost to be covered by the customer
(c) Estimated release dates for pre-order items are shown in the product description
(d) All pre-orders are refundable -10% deposit / cancellation fee at any time before release.
(e) You will be informed once your item is in stock, any outstanding balance should then be cleared within 14 days. Otherwise your order will be cancelled, the items returned to Tin Soldier Action Figures stock, and your money will be refunded. (-10% non-refundable deposit)
*PRE-ORDERS CANNOT BE ORDERED WITH IN STOCK ITEMS*
*PLEASE PLACE SEPARATE ORDERS FOR PRE-ORDER ITEMS IF THEY ARE DUE IN STOCK AT DIFFERENT TIMES*
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.